A SALON OWNERS GUIDE TO SALON EMOTION

1. Using customer insights this day long course encourages you to take a look at your business and concentrate on three objectives, invigorating your customer satisfaction by identifying expertise points, increasing your salon venture by increasing the customer service levels and motivating your teams.  
2. Throughout the course we take you on the same 7 step journey around the salon as your clients.  
3. At the end of the course you will leave with an action plan and a clear understanding of how customers feel.

Number of days: 1 Day.
Course Timings: 9:45am - 17:00pm.
What to bring: Smart phone or tablet.
Educated by: Matrix salon emotion educator.

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