Matrix offers a wide range of hair care, hair colour and hair styling products including: Biolage, Total Results, Oil Wonders, Vavoom and StyleLink.
We are so confident with the performance of Matrix products you’ll find in our salons, that we offer consumers a money-back
guarantee. If within 4 weeks of the date of purchase you have been exclusively using a Matrix product and you are not satisfied with
the performance, please follow the instructions below and we will provide you with a full refund:

1. Send via ground shipment and postmarked within 4 weeks from date of purchase, the unused portion in its original package along with the original receipts with your purchase price and authorised salon/spa information circled to:

Matrix UK [ Loreal UK Ltd ] 

2nd Floor, Hammersmith, W6 8AZ , London 

2. To ensure a full refund, you MUST have purchased the product from an authorised salon/spa. Matrix can only guarantee the performance of our products when purchased through an authorised salon/spa or authorised salon related website. If you have purchased any of our products from the following, we can not guarantee that the products are within our standards and therefore will not be able to provide you with a refund.

  • Unauthorised Sales Outlets
  • Any Mass Retailer
  • Mass Discount Store
  • Chemist 
  • Grocery Store
  • Online Auction Sites

Please purchase Matrix products from salons and spas that can offer you the best service and product recommendations for your hair. Only products purchased in a salon or spa are guaranteed to perform to our standards. Thank you for supporting your salon and spa community.

The content of this policy is only applicable to the United Kingdom. Matrix reserves the right to update, revise or discontinue the program in the future.

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